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How to Attach Files, Mockups & Large Assets to Your Support Tickets

Verified Guide • • 2 min read

Share Design Mockups, Documents & Media Easily

Whether you have new product photos, PDF policy documents, or logo files to share, you can attach them directly to your support tickets so everything stays logged in one permanent workspace.

Submit Files on a Ticket

Two Simple Ways to Provide Assets

1. Direct Attachment (Under 25 MB)

Use the Attachment file picker on the ticket form to upload standard files directly:

  • Images: PNG, JPG, JPEG, WebP, SVG
  • Documents: PDF, DOCX, XLSX, CSV
  • Archives: ZIP, RAR files
2. Cloud Storage Link (For Large Assets)

For high-res photo shoots, video files, or raw Figma / Photoshop files larger than 25MB:

  • Upload the folder to Google Drive, Dropbox, or OneDrive.
  • Ensure sharing is set to "Anyone with the link can view".
  • Paste the cloud link into your ticket message!
Storing Sensitive Credentials

If you need to share domain registrar logins or 3rd-party API keys, our ticketing system encrypts all message transmissions over SSL. For extra security, you can also use temporary password sharing tools like 1Password or Bitwarden Send.

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