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Understanding Ticket Statuses, Priority Levels & Support Hours

Verified Guide • • 2 min read

Our technical team is online Monday – Friday, 9:00 AM – 5:00 PM (NZST). Standard requests are reviewed within 4–8 business hours.

Your request has been received and queued for a technical specialist.

A developer or designer is actively working on your task.

Our team has replied or asked a clarifying question—check your ticket!

The task has been delivered, tested, and resolved.

Your feedback helps our New Zealand team continuously improve our documentation.

Still have questions or need assistance?

Our technical support team is online Monday – Friday, 9:00 AM – 5:00 PM (NZST).

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