Need website updates, emergency bug fixes, or new features? The Support desk ensures your request is logged, prioritized, and assigned to the right developer.

Our technical team is online Monday – Friday, 9:00 AM – 5:00 PM (NZST). Standard requests are reviewed within 4–8 business hours.

Never lose track of ongoing website updates. The My Tickets dashboard allows you to view developer responses, send follow-up comments, attach additional files, and review historical solutions anytime.

When our engineering team can replicate a bug instantly, they can usually fix it within minutes. Providing specific, structured details eliminates endless back-and-forth emails and ensures your website stays bug-free.

We monitor servers and core web infrastructure 24/7. To ensure urgent emergencies are routed to on-call engineers immediately, please select ticket priority levels accurately according to operational impact.

Whether you have new product photos, PDF policy documents, or logo files to share, you can attach them directly to your support tickets so everything stays logged in one permanent workspace.